Privacy Policy

This Privacy Policy explains how Arjook ("Arjook," "we," "us") collects, uses, and protects your personal information when you use the Arjook mobile app and related services. By using Arjook, you agree to the practices described here.

Who we are

Arjook is a home maintenance booking platform operating in the Kingdom of Bahrain. For any questions about this policy or your data, contact us at azhanmohamed43@gmail.com.

Information we collect

• Account details: name, phone number, email.
• Service details: the address where you need service, descriptions of your request, and any photos you upload.
• Location: the area you select.
• Payments: wallet balance, top-ups, and your booking and transaction history.
• Device and usage: basic device and usage information.

How we use your information

• Create and manage your account.
• Accept your requests and match you with a professional.
• Share the details a provider needs to do the job.
• Process wallet payments.
• Provide support and run rewards.
• Send booking updates and notices.
• Keep Arjook safe and meet legal obligations.
• Improve our services.

Sharing your information

We may share your information:

• With the provider assigned to your job: the relevant details and photos so they can complete it.
• With trusted partners who host and run the app on our behalf, under confidentiality obligations.
• For legal reasons where required.

We do not sell your personal information.

Photos you upload

Used only to help the provider understand and prepare for the job. Please avoid including sensitive information in your photos.

Data retention

We keep your information while your account is active and as needed to provide the service, comply with the law, resolve disputes, and enforce our agreements. You can ask us to delete your account and related data, subject to records we must keep by law.

Your rights

Under Bahrain's Personal Data Protection Law, you may access the data we hold about you, ask us to correct it, request its deletion, and withdraw consent where processing is based on consent. Contact us at azhanmohamed43@gmail.com.

Security

We use reasonable technical and organisational measures to protect your information. No system is completely secure, but we work to safeguard your data and limit access to it.

Children

Arjook is intended for users aged 18 and over. We do not knowingly collect data from children.

Changes to this policy

We may update it and will post the new version in the app with an updated date. Continued use means you accept it.

Contact us

For any privacy questions or requests, contact us at: